Welcome

I'm Agata Baltyn.

UI/UX Designer

About Me

Hello! I'm Agata Baltyn.

It’s nice to meet you! I’m passionate about health and wellness, beauty, and fitness. Currently, I work as a Customer Service Representative at WM. I also value self-improvement and have an entrepreneurial mindset. I even started my own eCommerce website. That’s why an ideal work culture for me is diverse and interactive where ideas and feedback can be shared. I’ve always had an interest in beauty and fashion, but I like to create modern, aesthetic, and luxurious digital designs for multiple industries to make people’s everyday lives more efficient and show businesses how I can help through inclusive and accessible designs. Explore my UX/UI design projects, including my new eCommerce website for my fashion brand, Moderne, and get inspired!

What I Do?

UI design

Providing comprehensive UI design services encompassing visual design, UI prototyping, animation, style guide creation, responsive design, and implementation support.

UX design

UX design services including user research, information architecture, wireframing and prototyping, interaction design, usability testing, accessibility, and UX strategy.

Graphic design

Crafting unique logos that encapsulate your brand identity and resonate with your audience, while also delivering captivating banners across platforms to enhance brand visibility with compelling visuals.

Resume

My Experience
Customer Service Representative - WM
April 2024-present
● Receive and process customer calls, serving as the primary point of contact for issue resolution
● Collaborate within a team to achieve call center objectives and elevate customer service standards
● Communicate clearly and accurately to convey information and confirm understanding of customer needs
● Act as a customer advocate by resolving problems on their behalf and engaging appropriate departments within Waste Management
● Escalate complex issues to the relevant level for swift resolution
● Utilize authorized systems to gather and update customer information efficiently
● Provide customers with information on service options, charges, billing, and contract details
● Adhere to established service and operational standards, ensuring quality, productivity, safety, and timeliness goals are met
● Prioritize and plan work activities effectively to address customer needs promptly
● Maintain consistent attendance and punctuality to ensure reliable service delivery
Business Development Representative - Alpha Nous Pro
February 2024-April 2024
● Conduct Zoom calls to discuss services and understand leads' needs
● Generate post-Zoom call reports outlining lead concerns and questions
● Utilize a Scorecard system to enhance task comprehension
● Demonstrate in-depth understanding of services during Zoom meetings
● Guide leads through payment instructions for services
● Facilitate introductions between new clients and our team post-payment
Sales and Service Associate - Alo Yoga
Aug 2023-May 2024
● Drive and exceed sales goals by leading Alo's initiatives, optimizing productivity, and ensuring customer engagement
● Partner with the leadership team to analyze reports, strategize, and deliver results
● Develop workforce solutions and lead selling initiatives throughout the store
● Educate on guest-facing initiatives and confidently introduced all facets of the Alo business model
● Resolve client needs quickly and effectively, ensuring customer satisfaction
● Educate guests and staff on product, community, and culture
● Utilize time management and prioritization to understand and protect the daily schedule
● Assist in processing shipment and ensuring product flow
● Ensure all front and back-of-house procedures were executed in accordance with company policy
Beauty Advisor - Sephora
Oct 2022-Sep 2023
● Drive and exceed sales goals by leading Alo's initiatives, optimizing productivity, and ensuring customer engagement
● Partner with the leadership team to analyze reports, strategize, and deliver results
● Develop workforce solutions and lead selling initiatives throughout the store
● Educate on guest-facing initiatives and confidently introduced all facets of the Alo business model
● Resolve client needs quickly and effectively, ensuring customer satisfaction
● Educate guests and staff on product, community, and culture
● Utilize time management and prioritization to understand and protect the daily schedule
● Assist in processing shipment and ensuring product flow
● Ensure all front and back-of-house procedures were executed in accordance with company policy
Sales Support Representative - Eppendorf Group
Feb 2022 – Sep 2022
● Utilize communication methods, use time management, and give customer service to provide order status (estimated delivery, quotations for shipping, status of order, etc,) to customers, sales reps, and dealers for updates
● Adapt to different order-related situations to brainstorm the best course of action
● Use empathy and a customer-centric approach to negotiate, solve problems, and resolve conflicts through team collaboration with sales reps and end-users in relation to order resolution while establishing trust and ensuring customer satisfaction
● Show technical proficiency and analyze data using SAP and Customer Relationship Management to document all invoice related/credits/billing issues
● Document and report by keeping highly detailed records with information gathered from calls and emails
Personal Care Attendant - Hartford Healthcare at Home
August 2020-March 2021
● Provide personal care assistance while using stress management with activities of daily living including personal care, household management, and mobility to coordinate the patient’s day
● Address potential conflicts or challenges during patient visits
● Maintain cultural sensitivity while working with diverse patients and their families
● Document patient’s activities and care needs
● Respect privacy and confidentiality while providing patient assistance
ScribeAmerica Llc at St. Francis Hospital - Medical Scribe
August 2019-August 2020
● Utilize data management, leadership, and multitasking to oversee lab and x-ray results and patient evaluation data for healthcare professionals which give physicians more time with their patients
● Interact with healthcare professionals, patients, and family members by utilizing interpersonal skills
● Record and organize consultations with healthcare professionals, patients, and family members which help the physician with documentation
Administrative Assistant - Polar Corporation
August 2015-August 2017
● Answer and direct phone calls to provide phone support
● Address and resolve administrative issues as they arise to help with troubleshooting and operations
● Collaborate with office and manufacturing staff to ensure clear communication
● Effectively manage multiple tasks and priorities to accomplish daily tasks
● Input and update information in databases or systems to back up company files
● Maintain confidentiality of sensitive information and company records to work ethically
● Maintain filing systems and organized documents to provide organization of the company’s assets
● Prioritize tasks and ensure deadlines are met to keep company up to date
● Provide excellent customer service to clients, visitors, and staff to leave a positive impression
Sales Associate - Famous Footwear
July 2013-July 2015
● Communicate effectively in two languages by explaining promotions and sales to inform customers
● Display salesmanship and practice cash handling to complete transactions at store sales counters
● Maintain a positive attitude and actively listen while using decision-making to offer advice on products and ultimately build trust and a relationship

My Education
Inside LVMH Certificate – online
May 2023 – June 2023
● Completed training to learn about LVMH & The Luxury Industry, Luxury & Sustainability, Creation & Branding, Retail & Customer Experience, and Operations & Supply Chain.
Google UX Design Certificate – Online
Dec 2022 - Jun 2023
● Completed rigorous training designed for entry-level job readiness.
● Topics included UX research fundamentals, conducting interviews, empathy maps, personas, user stories, user journey maps, defining user pain points, ideating design solutions, inclusive design, wireframes, high-fidelity prototypes, considering accessibility, and tools like Figma and Adobe XD.
● Gained an understanding of responsive web design. Developed a portfolio of three projects.
Medical Sales College – Spine and Orthopedic Reconstruction and Trauma
April 2021-June 2021
● Completed medical device technology sales training covering Orthopedic Reconstruction and Trauma, Biologics, and Spine.
Central Connecticut State University – General Biology B.S.
Aug 2015 - Dec 2020
● Gained a comprehensive understanding of biological organization, including molecules, microbes, species, ecosystems, scientific research, and statistical analysis.